Tips for Managers

Know the Laws

• Keep tobacco locked up and constantly monitor tobacco products
• Let your employees know that you support the law 100%

Policy and Procedures

• Develop and implement strict tobacco policy and procedures
  • Tobacco Sales Procedure
  • Consequences for those who sell to minors
  • Include policy requiring staff to advise underage youth to leave the outlets premises when they are using tobacco

Training

• Provide new employee training which includes
  • Utah Tobacco Laws
  • A clear definition of what constitutes a tobacco product
  • Legal age for purchase
  • Instructions of how and when to ask to I.D.
  • Instructions of how to identify a false I.D.
  • Instructions on how and when to refuse a sale
  • The consequences of an illegal sale
• Schedule ongoing trainings
• Have employees sign and resign tobacco sales agreements

Review

• Review in staff meetings
• Practice mock sales with employees frequently

Visual Reminders

• Post notices and reminders (by cash registers, tobacco products, break rooms,bathrooms, etc.)
• Post tobacco policy in your store where employees will see it often
• Post a copy of tobacco related laws
• Post a copy of penalties for those who sell tobacco to minors
• Use a date of birth chart or digital birth chart and refer to it when calculating valid purchases

Other Ideas

• Use paycheck stuffers
• Internal stings
• Offer incentives (such as $10 dollar bonus, gift certificate, etc.) for employees who pass external and internal compliance checks
• Daily sign offs
• Tobacco sales log
• Encourage employees to help and remind each other not to sell to minors
• Post signs stating that you don’t sell to minors, where customers can easily see it (front doors, counters, windows)
• Contact WE CARD for materials to help you reduce sales (1-800-934-3968)
• Use computerized date prompt registers when ringing up sales and then deny sale if underage